Customer Testimonials

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DealerRater Jan 4, 2025

We have had all of our vehicles serviced at the Dalles dealership for 25 years and have never received such poor service as this past year. There is no communication from the service dept on the status of our vehicles even though we call to check in. Our truck has been in the shop more than it has been out in the past 3 months due to improper repairs having to be done again. Very disappointed in the level of service and communication at this service dept.

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DealerRater Aug 23, 2024

Arianna Walker and the entire sales staff was great to work with. Our buying experience was the best we were ever had. We will be back in the future.

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Google Jun 15, 2024

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Google May 6, 2024

Got us in quickly, and gave us an honest answer as to what needed fixed, in what order of priority.

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Google Mar 31, 2024

Great place to purchase a vehicle, easy to work with, only issue is they are really busy in the service department

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Google Feb 15, 2024

Go see Cliff. He's the best person there to buy a truck from. Heart of gold that guy.

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Google Jan 4, 2024

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Google Dec 7, 2023

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Google Jul 14, 2023

Purschased my Jeep a few years ago, go back for regular service, they always scheduled my appointments on the date, and time I request, even when they are short staffed they still get my oil change in a timely manner. Front desk staff is super friendly and welcoming.

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Google Jun 24, 2023

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Google Jan 17, 2023

My truck had a death problem I got there 2:00 in the afternoon they got me out the next morning treated me great I will definitely go back

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Google Dec 22, 2022

Very pleasant buying expensive with a new Jeep.

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Facebook Dec 15, 2022

I highly recommend you purchase with Owen Smith, he made the process an absolute breeze and I got a VERY fair price on my Jeep. He was great at meeting Rivermark Community Credit Union's requirements and listened to what I wanted and needed. Also Cliff in their service has been exceptional at helping answer of my service or technical needs/questions I have had since purchase. 10/10 Highly Recommend 🚘✅

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Google Oct 12, 2022

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DealerRater Aug 1, 2022

We scheduled a oil change a week before expecting we would get there and they would do it right away because that is why we scheduled an appointment. We entered the office, asked how long it was going to take and they said “it will take about 45 minutes”. It took them an hour and a half to change the oil and it took them 30 minutes to take the truck into the garage. Why even schedule an appointment at that point.

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Google Jul 28, 2022

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Google Jul 12, 2022

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Google Jul 12, 2022

This review is pending. My vehicle is currently at CH Urness for service of 2015 WK2 EcoDiesel high pressure fuel pump replacment (under extended factory warranty). The part has along lead time, and was originally quoted 70 days for part arrival with no date confirmed for actual service and replacement. My grandparents and aunt & uncle have been buy Ram, Dodge and Jeep at Urness for over 60 years with no complaints heard from them.

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Google Jun 7, 2022

Haven't even bought a vehicle yet and we are so pleased with how well they treated us. No pushy salesman or crazy tactics. We will see how well the rest of the process goes!

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Google Mar 14, 2022

Michael quickly diagnosed my problem. It ain't got no gas in it!

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Google Jan 16, 2022

C.h motors is an amazing dealership, cliff here helped me with everything possible that he could and helped me out and gave me the best customer service I was hoping to get. I highly recommend this place and if you come ask for cliff, made my experience amazing and was super easy transaction. Thanks for everything C.H urness motor company of the dalles Oregon.

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DealerRater Nov 14, 2021

The worst service I have ever experienced. I was misled, they fired my service rep and did no tell me. When I checked on my vehicle they said the rep was no longer there and had no Idea why my vehicle was there. It had been there for over a week. They new rep informed me after finding the paperwork they could not do all of the service I was promised. I had them fix what they could. After taking my vehicle to another shop to get the job finished I was advised the work Urness had done was leaking ...

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Google Sep 2, 2021

Just got my first car here, Owen was a huge help in walking me through the process and was very patient and understanding!! Super kind people here, would highly recommend this dealership after my experience (-:

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Google Aug 1, 2021

What a bunch of great guys. Thanks for your hospitality. Great Charger!

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DealerRater Jul 28, 2021

Was having issue with truck, wouldn’t turn. Got it to dodge and had a service front desk man come look at it. He told me was an electrical issue and couldn’t get it in til Monday. Said I could drive it if it started. I was not buying it, but made apt. Anyway. Truck wouldn’t start so asked a worker, Casey, oil change guy, if he could help, he was GREAT! Actually was able to take a few minutes to not only jump my truck but he helped figure out the problem, battery. He even installed it ...

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Google Jun 26, 2021

I was in The Dalles this morning, and my van started making a horrible noise. I went in and asked them to look at it. The guys in the service department figured it was a rock in the brakes, so they popped the wheel off and got the rock out for me. Less than 15 minutes, and free of charge. I might just start heading to The Dalles for my service work.

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Google Mar 21, 2021

I want every one to know how great this place is. I was broke down, and a long long way from home my water pump went out of my Dodge truck. Towing a fifth wheel trailer, the wonderful people in there shop got me back on the road in about two hours. I couldn’t believe it they were so great, I would recommend them to anyone who needs help or needs a new car they would be the place to go. Can’t thank them enough, if I could give them ten stars I would. Thank you to the ...

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Facebook Mar 7, 2021

Mike Urness, was great to deal with.Urness Motors is a top notch dealership, our transaction was quick, painless, and professional .We are very happy with our purchase and the dealership. We highly recommend Urness Motors if you are looking for a new ride!

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Facebook Feb 19, 2021

While traveling I stopped in to get my oil changed and have them look for a coolant leak. They found my leak and squeezed me into the busy schedule they had so I could continue on my way the next day. Very pleasant experience! Very happy with them.

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Google Dec 10, 2020

Thumbs up to Scott! Very helpful! Highly recommend this dealer! Had car trouble on a little vacation and he did what he could do to get us on the road again!

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Google Oct 16, 2020

Good people and very helpful

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Google Oct 15, 2020

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Google Aug 28, 2020

This dealership is extremely accomodating and helpful. They go above and beyond to make you feel special and not just another number.

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Google Aug 25, 2020

Awesome customer service

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Google Aug 19, 2020

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Google Jul 28, 2020

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Google Jul 18, 2020

Nice..

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Google Jun 13, 2020

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DealerRater Jun 8, 2020

Lousy service took week for quote on a repair. They were terrible about returning phone calls. Damaged my truck bumper when moving with forklift won't accept responsibility or make right.

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Facebook May 14, 2020

My family has bought many cars/trucks over the years from Urness motors. Always great to deal with. Last few vehicles bought within the family have been from Owen Smith. Awesome to deal with. Makes the whole process simple and easy on our end. Top notch customer service. Love my new to me truck.

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Google May 1, 2020

Treated me fair and honestly...no pressure and good at listening..great combination for a sales force.

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Facebook Mar 30, 2020

just a great dealership to deal with. Always thought that Mike Urness was a very fair and honest person. Been buying many cars for many years and still will. Five stars all the way.

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Google Mar 24, 2020

One of the best car buying experiences I have ever had... and it wasn't a planned purchase. Great people! Very helpful in my situation.

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Google Mar 20, 2020

Extremely great customer service, helped us solve our issue and worked with us throughout the process.

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Google Mar 3, 2020

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Google Feb 6, 2020

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Google Jan 31, 2020

Just bought our new car from these guys. Absolutely no hassle. Very nice folks. Owen was great and helpful. No pressure to buy. I really appreciate the service. It really changed my mind about car dealerships. Thanks guys, we love the new van.

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Facebook Jan 18, 2020

Eric was knowledgable, not pushy, and wanted to help us make the best purchase for us. Highly recommend them for honest and experienced advice during your next purchase!!

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Google Jan 12, 2020

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Google Dec 7, 2019

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Google Nov 8, 2019

Excellent service department. Looking to buy my next auto from them.

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Google Oct 25, 2019

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Google Sep 24, 2019

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Google Sep 11, 2019

Dang! Pulled into a rest area on I-84 just west of The Dalles, Oregon and the water pump in my '09 Dodge Ram gave up the ghost. What to do? Called Urness Chrysler Dodge to see what they could do for me. Scott Jackson, the service manager, said if I could get towed in his mechanic would take care of me. Well, getting the tow sorted wound up taking more time than anyone expected. About 3 minutes before the mechanic was to depart for the day, my truck was delivered to the dealership. Scott and his mechanic met me before the tow ...

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Google Aug 23, 2019

Wonderful sales people to work with.

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Google Aug 8, 2019

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Google Jul 13, 2019

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Google Jul 5, 2019

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Facebook Jul 3, 2019

extremely good service manager scott is the example by which all other dealers should be set. helped me with zero BS and handled it in 20 min, which was literally was going to be a 2 week wait from the Portland area dealers😲👌👍

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Google Jul 3, 2019

Both dealers in or near the east PORTLAND area were very u helpful and two weeks out to look at a check engine light on my two month old truck, Scott got me in the same day and took care of it in 20 min or LESS😲👌👍 SERIOUSLY ALL DEALERSHIPS SERVICE SHOULD BE THIS GOOD!!!!

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Google Jun 21, 2019

I have no complaints when I went there to get the title transferred over of the used boat and trailer I bought from a private seller.

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Google Jun 15, 2019

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Facebook Jun 4, 2019

I got a great deal on my beautiful 2019 Jeep Cherokee Limited and they sure beat the prices and service of the Portland area dealerships! No pressure and lots of training for all the awesome tech features. Thanks to Tim and Cliff- you're the best!

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Google Jun 3, 2019

Scott and the crew at Urness Motors got us in and out for an oil change quickly, even while dealing with a computer issue and staff shortage.

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Google May 29, 2019

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Google May 17, 2019

Consistent excellence, customer focused. Professional, friendly.

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Google Apr 3, 2019

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Google Apr 3, 2019

Excellent service from Damien and we love our new truck!!!! From start to finish Damien made the process simple and enjoyable. No hidden agendas, what was promised to us was delivered.

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Facebook Mar 11, 2019

Service is exceptional and purchasing a vehicle is a pleasant experience. I will always recommend them.

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Google Mar 8, 2019

Just looking. Fun too

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Google Mar 4, 2019

Always fast and efficient service!!

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Google Feb 27, 2019

Good people. Gave me a great deal with no screwing around.

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Google Feb 24, 2019

Damien has extremely friendly and helpful. I had been to 3 dealerships to test drive vehicles. I bought my jeep on the spot because of quality, knowledge, and friendliness. Thousands cheaper than portland.

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Google Feb 5, 2019

My visit was EXCELLENT! Great front desk person. Went out of her way for me. Will go back!

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Facebook Feb 2, 2019

Damian Telles in sales is the man, he and the dealership were so honest that we drove 3 hours each way to buy a car. They had the paperwork ready, car was washed ready to go, and they even topped off the gas tank for our 3 hour drive home. Then they went as far to give advise on where to grab dinner. Best Dealership I have ever worked with. Not only will I recommend them but we will be buying from them again. Can’t say how amazing they are and they took care of my family. Damian Telles thank you ...

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Google Jan 10, 2019

I just dropped off my Boss to pick up his work truck today. We didn't discuss what he had done to it, or even if there was a problem with it. For all I know, he might have just getting some maintenance done on his truck. I DO know the owners of CH Urness though. I grew up with the entire family, although not a close friend of the family. They are All honest and competent people. I've known most all of them for around 40 years or more. Good people, the Urness'.

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Google Jan 5, 2019

Good

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Google Dec 25, 2018

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Google Nov 30, 2018

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Google Nov 30, 2018

It is great as is always.

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Google Nov 4, 2018

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DealerRater Oct 30, 2018

I have been coming to Urness motors service Department for service and repairs on my Jeep for several years. They were always so courteous and knowledgeable and quick! I give them a 5-star rating for their courteous, efficiency, speedy services and knowledge!

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Google Oct 26, 2018

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Google Oct 5, 2018

I don't believe any of the one star ratings because this will be the third vehicle we have gotten from them. First one we just grew out of then second they did not know it would end up having bad motor so now third but every time they are up front on everything that they know about the car and what it is worth and every time we have to put car in shop yes it's a shop and the guys have other stuff to do so it may not be same day for fixing what is wrong ...

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Google Sep 21, 2018

Very courteous and customer friendly.

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Google Sep 17, 2018

Purchasing a vehicle, above and beyond service

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Google Aug 31, 2018

First time at this dealership. Needed an oil change. Scott was great, very personable. Was in and out quick. Got a free car wash at metro car wash. No BS like you would get at iffy lube! Trust your vehicle with the dealer, you'll save in the long run!

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Google Aug 9, 2018

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Google Aug 5, 2018

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Google Jul 29, 2018

Very nice staff

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Google Jun 14, 2018

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Google Jun 2, 2018

I like coming here for all my Jeep needs.

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Google May 26, 2018

I came here to get my recall checked up on my new vehicle. I was treated with respect and they were consistently making sure that we were happy and not needing anything... like water, soda or popcorn. I had quite a few questions and they didn't mind answering all of them. I will now only use them for all maintenance on my vehicles.

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Google May 11, 2018

Great to do business with very friendly services department

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Google Apr 19, 2018

Great people to work with quick and easy when buying a car

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Google Apr 10, 2018

Wonderful customer service in service dept. Had multiple items done on my challenger and everything was completed by their well oiled machine team

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Google Mar 21, 2018

Great dealership with nice and friendly salesman. No hassle service and all needs are addressed for purchasing a new vehicle. Large selection of used and new vehicles. Lots of cool lifted trucks for sale as well.

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Google Mar 16, 2018

Helpful, friendly, quick service! Love having them take care of our Dodge Ram!!

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Facebook Mar 4, 2018

Linda in Service Dept. thank you for the spectacular service you went above and beyond to help get my truck fixed after I took it to the I-5 Dodge in Centralia, Wa for warranty work and they didn't fix the problem, even after I had to jump through there hoops and take my own pictures of my truck and wait approximately 5 weeks for parts to show up and get an appointment. So, again Thank you Linda, you are excellent at you job. Gary was my tech. and I want to say thank you for getting my truck diagnosed and ...

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DealerRater Mar 4, 2018

3/3/17 I have received on all of my visits to CH Urness Motors spectacular, over & above awesome service from Linda in the Service Department. Gary my tech found and replaced the part needed for my drivers side mirror in record time. My walk in experience with Teri in Service Department 2 weeks ago was aweful, she was snappish and rude....but Linda made up for it, Linda is excellent in Customer Service and her job. Thank you Linda & Gary for getting my 2015 Dodge Ram pick up fixed. It was a pleasure working with both of you..especially since my vehicle ...

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