Customer Testimonials
We have had all of our vehicles serviced at the Dalles dealership for 25 years and have never received such poor service as this past year. There is no communication from the service dept on the status of our vehicles even though we call to check in. Our truck has been in the shop more than it has been out in the past 3 months due to improper repairs having to be done again. Very disappointed in the level of service and communication at this service dept.
Arianna Walker and the entire sales staff was great to work with. Our buying experience was the best we were ever had. We will be back in the future.
Got us in quickly, and gave us an honest answer as to what needed fixed, in what order of priority.
Great place to purchase a vehicle, easy to work with, only issue is they are really busy in the service department
Go see Cliff. He's the best person there to buy a truck from. Heart of gold that guy.
Purschased my Jeep a few years ago, go back for regular service, they always scheduled my appointments on the date, and time I request, even when they are short staffed they still get my oil change in a timely manner. Front desk staff is super friendly and welcoming.
My truck had a death problem I got there 2:00 in the afternoon they got me out the next morning treated me great I will definitely go back
Very pleasant buying expensive with a new Jeep.
I highly recommend you purchase with Owen Smith, he made the process an absolute breeze and I got a VERY fair price on my Jeep. He was great at meeting Rivermark Community Credit Union's requirements and listened to what I wanted and needed. Also Cliff in their service has been exceptional at helping answer of my service or technical needs/questions I have had since purchase. 10/10 Highly Recommend 🚘✅
We scheduled a oil change a week before expecting we would get there and they would do it right away because that is why we scheduled an appointment. We entered the office, asked how long it was going to take and they said “it will take about 45 minutes”. It took them an hour and a half to change the oil and it took them 30 minutes to take the truck into the garage. Why even schedule an appointment at that point.
This review is pending. My vehicle is currently at CH Urness for service of 2015 WK2 EcoDiesel high pressure fuel pump replacment (under extended factory warranty). The part has along lead time, and was originally quoted 70 days for part arrival with no date confirmed for actual service and replacement. My grandparents and aunt & uncle have been buy Ram, Dodge and Jeep at Urness for over 60 years with no complaints heard from them.
Haven't even bought a vehicle yet and we are so pleased with how well they treated us. No pushy salesman or crazy tactics. We will see how well the rest of the process goes!
Michael quickly diagnosed my problem. It ain't got no gas in it!
C.h motors is an amazing dealership, cliff here helped me with everything possible that he could and helped me out and gave me the best customer service I was hoping to get. I highly recommend this place and if you come ask for cliff, made my experience amazing and was super easy transaction. Thanks for everything C.H urness motor company of the dalles Oregon.
The worst service I have ever experienced. I was misled, they fired my service rep and did no tell me. When I checked on my vehicle they said the rep was no longer there and had no Idea why my vehicle was there. It had been there for over a week. They new rep informed me after finding the paperwork they could not do all of the service I was promised. I had them fix what they could. After taking my vehicle to another shop to get the job finished I was advised the work Urness had done was leaking ...
Just got my first car here, Owen was a huge help in walking me through the process and was very patient and understanding!! Super kind people here, would highly recommend this dealership after my experience (-:
What a bunch of great guys. Thanks for your hospitality. Great Charger!
Was having issue with truck, wouldn’t turn. Got it to dodge and had a service front desk man come look at it. He told me was an electrical issue and couldn’t get it in til Monday. Said I could drive it if it started. I was not buying it, but made apt. Anyway. Truck wouldn’t start so asked a worker, Casey, oil change guy, if he could help, he was GREAT! Actually was able to take a few minutes to not only jump my truck but he helped figure out the problem, battery. He even installed it ...
I was in The Dalles this morning, and my van started making a horrible noise. I went in and asked them to look at it. The guys in the service department figured it was a rock in the brakes, so they popped the wheel off and got the rock out for me. Less than 15 minutes, and free of charge. I might just start heading to The Dalles for my service work.
I want every one to know how great this place is. I was broke down, and a long long way from home my water pump went out of my Dodge truck. Towing a fifth wheel trailer, the wonderful people in there shop got me back on the road in about two hours. I couldn’t believe it they were so great, I would recommend them to anyone who needs help or needs a new car they would be the place to go. Can’t thank them enough, if I could give them ten stars I would. Thank you to the ...
Mike Urness, was great to deal with.Urness Motors is a top notch dealership, our transaction was quick, painless, and professional .We are very happy with our purchase and the dealership. We highly recommend Urness Motors if you are looking for a new ride!
While traveling I stopped in to get my oil changed and have them look for a coolant leak. They found my leak and squeezed me into the busy schedule they had so I could continue on my way the next day. Very pleasant experience! Very happy with them.
Thumbs up to Scott! Very helpful! Highly recommend this dealer! Had car trouble on a little vacation and he did what he could do to get us on the road again!
Good people and very helpful
This dealership is extremely accomodating and helpful. They go above and beyond to make you feel special and not just another number.
Awesome customer service
Nice..
Lousy service took week for quote on a repair. They were terrible about returning phone calls. Damaged my truck bumper when moving with forklift won't accept responsibility or make right.
My family has bought many cars/trucks over the years from Urness motors. Always great to deal with. Last few vehicles bought within the family have been from Owen Smith. Awesome to deal with. Makes the whole process simple and easy on our end. Top notch customer service. Love my new to me truck.
Treated me fair and honestly...no pressure and good at listening..great combination for a sales force.
just a great dealership to deal with. Always thought that Mike Urness was a very fair and honest person. Been buying many cars for many years and still will. Five stars all the way.
One of the best car buying experiences I have ever had... and it wasn't a planned purchase. Great people! Very helpful in my situation.
Extremely great customer service, helped us solve our issue and worked with us throughout the process.
Just bought our new car from these guys. Absolutely no hassle. Very nice folks. Owen was great and helpful. No pressure to buy. I really appreciate the service. It really changed my mind about car dealerships. Thanks guys, we love the new van.
Eric was knowledgable, not pushy, and wanted to help us make the best purchase for us. Highly recommend them for honest and experienced advice during your next purchase!!
Excellent service department. Looking to buy my next auto from them.
Dang! Pulled into a rest area on I-84 just west of The Dalles, Oregon and the water pump in my '09 Dodge Ram gave up the ghost. What to do? Called Urness Chrysler Dodge to see what they could do for me. Scott Jackson, the service manager, said if I could get towed in his mechanic would take care of me. Well, getting the tow sorted wound up taking more time than anyone expected. About 3 minutes before the mechanic was to depart for the day, my truck was delivered to the dealership. Scott and his mechanic met me before the tow ...
Wonderful sales people to work with.
extremely good service manager scott is the example by which all other dealers should be set. helped me with zero BS and handled it in 20 min, which was literally was going to be a 2 week wait from the Portland area dealers😲👌👍
Both dealers in or near the east PORTLAND area were very u helpful and two weeks out to look at a check engine light on my two month old truck, Scott got me in the same day and took care of it in 20 min or LESS😲👌👍 SERIOUSLY ALL DEALERSHIPS SERVICE SHOULD BE THIS GOOD!!!!
I have no complaints when I went there to get the title transferred over of the used boat and trailer I bought from a private seller.
I got a great deal on my beautiful 2019 Jeep Cherokee Limited and they sure beat the prices and service of the Portland area dealerships! No pressure and lots of training for all the awesome tech features. Thanks to Tim and Cliff- you're the best!
Scott and the crew at Urness Motors got us in and out for an oil change quickly, even while dealing with a computer issue and staff shortage.
Consistent excellence, customer focused. Professional, friendly.
Excellent service from Damien and we love our new truck!!!! From start to finish Damien made the process simple and enjoyable. No hidden agendas, what was promised to us was delivered.
Service is exceptional and purchasing a vehicle is a pleasant experience. I will always recommend them.
Just looking. Fun too
Always fast and efficient service!!
Good people. Gave me a great deal with no screwing around.
Damien has extremely friendly and helpful. I had been to 3 dealerships to test drive vehicles. I bought my jeep on the spot because of quality, knowledge, and friendliness. Thousands cheaper than portland.
My visit was EXCELLENT! Great front desk person. Went out of her way for me. Will go back!
Damian Telles in sales is the man, he and the dealership were so honest that we drove 3 hours each way to buy a car. They had the paperwork ready, car was washed ready to go, and they even topped off the gas tank for our 3 hour drive home. Then they went as far to give advise on where to grab dinner. Best Dealership I have ever worked with. Not only will I recommend them but we will be buying from them again. Can’t say how amazing they are and they took care of my family. Damian Telles thank you ...
I just dropped off my Boss to pick up his work truck today. We didn't discuss what he had done to it, or even if there was a problem with it. For all I know, he might have just getting some maintenance done on his truck. I DO know the owners of CH Urness though. I grew up with the entire family, although not a close friend of the family. They are All honest and competent people. I've known most all of them for around 40 years or more. Good people, the Urness'.
Good
It is great as is always.
I have been coming to Urness motors service Department for service and repairs on my Jeep for several years. They were always so courteous and knowledgeable and quick! I give them a 5-star rating for their courteous, efficiency, speedy services and knowledge!
I don't believe any of the one star ratings because this will be the third vehicle we have gotten from them. First one we just grew out of then second they did not know it would end up having bad motor so now third but every time they are up front on everything that they know about the car and what it is worth and every time we have to put car in shop yes it's a shop and the guys have other stuff to do so it may not be same day for fixing what is wrong ...
Very courteous and customer friendly.
Purchasing a vehicle, above and beyond service
First time at this dealership. Needed an oil change. Scott was great, very personable. Was in and out quick. Got a free car wash at metro car wash. No BS like you would get at iffy lube! Trust your vehicle with the dealer, you'll save in the long run!
Very nice staff
I like coming here for all my Jeep needs.
I came here to get my recall checked up on my new vehicle. I was treated with respect and they were consistently making sure that we were happy and not needing anything... like water, soda or popcorn. I had quite a few questions and they didn't mind answering all of them. I will now only use them for all maintenance on my vehicles.
Great to do business with very friendly services department
Great people to work with quick and easy when buying a car
Wonderful customer service in service dept. Had multiple items done on my challenger and everything was completed by their well oiled machine team
Great dealership with nice and friendly salesman. No hassle service and all needs are addressed for purchasing a new vehicle. Large selection of used and new vehicles. Lots of cool lifted trucks for sale as well.
Helpful, friendly, quick service! Love having them take care of our Dodge Ram!!
Linda in Service Dept. thank you for the spectacular service you went above and beyond to help get my truck fixed after I took it to the I-5 Dodge in Centralia, Wa for warranty work and they didn't fix the problem, even after I had to jump through there hoops and take my own pictures of my truck and wait approximately 5 weeks for parts to show up and get an appointment. So, again Thank you Linda, you are excellent at you job. Gary was my tech. and I want to say thank you for getting my truck diagnosed and ...
3/3/17 I have received on all of my visits to CH Urness Motors spectacular, over & above awesome service from Linda in the Service Department. Gary my tech found and replaced the part needed for my drivers side mirror in record time. My walk in experience with Teri in Service Department 2 weeks ago was aweful, she was snappish and rude....but Linda made up for it, Linda is excellent in Customer Service and her job. Thank you Linda & Gary for getting my 2015 Dodge Ram pick up fixed. It was a pleasure working with both of you..especially since my vehicle ...
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